The Retailer/Sales Rep Relationship
Raising the Bar on Customer Service
Becoming a Trust Advisor
What is your company's “touchpoint score”? Are you aware of where you must put your focus to avoid any and all parts of your customer service falling through that lethal crack?
In this session you will:
Define what makes a “touchpoint” in your business and how to make them memorable, enviable and repeatable.
Learn the skills required to consistently exceed your customer's expectations.
Adopt a “service recovery process” that's more than an apology when things go wrong. Customer service is your defining advantage. It is the one main area that sets you apart from the competition. It is made up of countless touchpoints on a daily basis that inevitably create a “report card” in the customer's mind. Don't you need it to always be an A+?
By taking a walk in your customer's shoes, you experience “their” journey and have a laser focus to fix the cracks along the way.