Certified Master Sales Representative
Recorded On: 01/03/2019
Welcome to the Certified Master Sales Representative program. This program is designed to give sales reps the tools to be successful in owning and operating an independent business.
Requirements to enroll:
- Must be a sales representative
- Must be currently employed within the specialty toy industry
- Each candidate must have their own email address to access the program (contact ASTRA if you need to be added your organizations' roster)
The content tracks may be taken in any order. Handouts are downloadable and recommended for use during the completion of the CMSR program.
Member Rate: $149 Non-Member Rate: $699
Testing: To receive the certificate, candidates are required to pass the tests within each content track with 80% or greater results. A candidate has 3 attempts to pass the test. All tests relate to the content within the course or combination of courses.
ASTRA wants to support you! We have reduced the cost of our certifications to encourage education while there are limited in-person opportunities due to COVID-19 precautions. The discounted price of Certified Master Sales Representative will automatically reflect at checkout.
Jean Bailey is a consultant to the toy industry and former director of the National Lekotek Center, a non-profit that works with children of all abilities utilizing toys and play. For the last decade she has promoted, studied, written articles and white papers and reviewed research on toys and play as it relates to child development. Bailey has presented on the subject of toys and play internationally and brings with her years of experience in marketing, communications and adult education.
UL LLC | Senior Human Factors Specialist
Melissa Beran, M.A. has been a Senior Human Factors Specialist with Underwriters Laboratories (UL) in Westmont, Illinois, USA since 2011, where she is active in consumer product safety. Previously, she served as a Research Scientist with Intertek for 11 years. She holds a Bachelor’s Degree in Psychology and a Master’s Degree in Community Counseling. With over 17 years of experience in psychology and social services, Melissa’s expertise in qualitative analysis and her ability to gather information about human experience and behavior equips her to critically assess consumer products and detect potential hazards before they go into production. Melissa is a member of the Human Factors and Ergonomics Society, including the Children’s Issues Technical Group, and has presented at national conferences on such topics as the foreseeable use of consumer products and the various behavioral strategies used by children as they explore.
KJC Communications LLC | Managing Director
Having grown up in a large Irish Catholic family, Kevin Carroll was destined to make his livelihood by talking. After 17 years in the advertising business (he got out on account of good behavior), Kevin launched his own speaking, training and executive coaching business. Today his passion is helping his clients communicate clearly, concisely and confidently. Companies such as GE, Microsoft, and Heineken have been tapping into Kevin’s expertise for over 20 years. He is a past-president of the Connecticut chapter of the National Speakers Association and during his career has written three books and fathered two children.
In 2010, Kevin teamed up with Steve Mark, a friend from his advertising days, to see if they could come up with a new game. The result was TENZI.
Diverse Marketing | Sales Representative
Lillian came to the toy world in June 2007 after many years in the investment and insurance industries where she developed her marketing and management skills. Lillian is currently a sales representative for Diverse Marketing, handling the state of Kansas and western Missouri. She is a motivated self-starter with excellent people skills and the ability to pay attention to details. Lillian’s stores consider her a business partner rather than a sales rep.
Lillian has a business degree from Georgia State University. She has 2 children, now in college (but not necessarily grown up), and has also been a foster mom.
The Insurance People | President
Alexandra Eidenberg is the co-founder and President of The Insurance People. She has been a licensed insurance agent for over 9 years and educates people about their options and the market so they can make the best decisions for their families and businesses. Her passion for helping others is evident in everything she pursues and the networking community of Chicagoland knows her well for her bubbly personality and giving nature.
Alexandra makes insurance fun, inviting and understandable. Her company, The Insurance People, is contracted to numerous carriers to serve their clients needs. The Insurance People offers products and services to everyday families and businesses that want great insurance at the right price. Alexandra's personal specialty is health insurance.
Many know Alexandra for her community involvement and work with Mom+Baby, a not for profit that supports women and children. She is on the Board of the Small Business Advocacy Council and is endorsed by Stand Up, eWomenNetwork, Founding Moms and more! Alexandra is passionate about the community and helping others. She is an advocate for her clients, colleagues, and friends and works hard to ensure that others succeed and have access to needed resources.
Alexandra resides in Wilmette, IL with her husband Roger, twin daughters Ana & Miriam, and son Owen.
Alexandra Eidenberg, President
773-697-8082 xt. 1003
GrowBiz Media | CEO & President
Rieva Lesonsky is president and CEO of
Lesonsky regularly writes about small business and entrepreneurship for numerous websites. She also consults with and produces content for corporations targeting entrepreneurs and small business owners.
Lesonsky has appeared on the Today Show, Good Morning America, CNN, The Martha Stewart show and Oprah, and can regularly be seen on MSNBC’s Your Business.
Many organizations have recognized Lesonsky for her tireless devotion to helping entrepreneurs. She served on the Small Business Administration’s National Advisory Council for six years, and was honored by the SBA as a Small Business Media Advocate and a Woman in Business Advocate. In 2009, she was honored as one of publishing’s top innovators. The Collegiate Entrepreneurs Organization honored her for helping drive “the entrepreneurial revolution in secondary education.” The ASBDC awarded her a “Champion of Small Business” award and in 2012 she received the prestigious Lou Campanelli award from SCORE. She’s been named one of the nation’s top 100 Small Business Influencers and is a long-time member of the Business Journalists Hall of Fame.
Imagine That! Toys | Owner
Imagine That Toys is a family owned and operated specialty toy store in Wichita, Kansas and our online store. Gwen Ottenberg is the woman who is always playing. She has over thirty years of experience in the toy world. Come in and pick her brain on that toy that you loved as a child. She is always ready for a challenge.
Levin Ginsburg Attorneys | Lawyer
Natalie A. Remien is an Intellectual Property and Privacy attorney. Natalie is the Chair and Founder of the firm’s Privacy and Data Security Practice Group, where she leverages her understanding of business and IT to assist clients in identifying areas of corporate risk and mitigating such risk through regulatory compliance and corporate governance at all levels of the organization. Through corporate agreements, employee policies and training, privacy notices and terms of service, appropriate insurance coverage, and security breach notification strategies, Natalie helps companies decrease risk of lawsuits, fines and damage to corporate goodwill and reputation in the marketplace. Additionally, Natalie has nearly two decades-worth of experience intellectual property identification, counseling, protection, licensing and enforcement.
Natalie is a champion for business owners and has a particular affinity for representing companies that provide goods and services for children. To that end, Natalie is a Preferred Provider to the American Specialty Toy Association, and a regular writer and contributor to the Chicago Toy and Game monthly newsletter. Although Natalie has represented many clients in diverse industries, her passion lies in representing companies in the toy and gift arena, with particular emphasis on children’s educational development and security of smart and connected toys.
Levin Ginsburg Attorneys | Lawyer
Morris’s practice concentrates in business and tax areas, including, mergers, acquisitions and divestitures, business succession planning, deferred compensation, qualified and non-qualified employee benefit plans, and also in wealth preservation and estate planning. He deals extensively in the negotiation and preparation of commercial real estate and equipment purchase and sales agreement and leases, software licensing agreements and other business agreements.
Morris is a member of various bar associations. He is also a member of the Family Firm Institute and a founding member of the Private Directors Association. He has spoken to various professional and community groups about business entities, estate planning, trusts, estates, business succession planning and deferred compensation. Morris has hosted a series of workshops for the College of Lake County aimed at teaching small business owners various legal aspects of forming business entities, maintaining those entities and other issues facing business owners.
Kahootz Toys | Sales Manager
Organizational and communication skills make you good at your job and passion drives the success. I have an incredible passion for the toy industry as a true believer that play is the key factor in development for every child, person and family as a whole. I pour that passion into my work and consistently move forward, constantly improving.
Lift Team Coaching | Leadership Coach
Award-winning Leadership Coach Lyne Tumlinson works with non-profit and small business leaders motivated to discover their best self, to develop their best team and create positive results for their dream organization. Her multi-faceted background in personality, cultural diversity, and leadership development have been the perfect storm of preparation for her true calling.
Known for bringing energy and enthusiasm to her work, she inspires clients by integrating her top values of Faith, Fun, and Fellowship with her top Strengths – Includer, Maximizer, and Individualization.
Lyne’s previous experiences include serving as career services director at the Golf Course Superintendents Association of America (GCSAA), cross-cultural trainer at the University of Kansas, and outplacement assistant for a private HR consultant in Overland Park.
Tumlinson earned a Master’s Degree from the University of Kansas and has studied Psychology, Business, and Russian studies. She is an ICF-certified coach (PCC), Certified Strengths Strategy Coach and Association Executive (CAE). Professional accolades include the Avatar Coach Award from the International Coach Federation’s Midwest Regional Advisory Council, the Allied Member of Excellence award from the Kansas City Society of Association Executives and the Volunteer of the Year award from Ad Astra Area Aquatics swim team in Lawrence, Kansas.
UL LLC | Senior Regulatory Analyst
Ariel Weinstein has a B.S. in Chemistry from the University of Illinois. She has been working in the consumer products industry since 2008 and with UL as a Regulatory Analyst since 2014. She focused on toys and juvenile products for the first 6 years of her career and now focuses solely on toys. She sits on the ASTM Toy subcommittee where she works to improve the toy standards with other members of the industry. She tracks laws, regulations, and standards that apply to toys in 120+ markets.
Your Nerdy Best Friend
Meet Beth Ziesenis, your own personal Nerdy Best Friend. Beth Z keeps up with all the new online applications and downloads that can help you look like you're working with a team of marketing, computer and productivity experts, even if you suffer from a shrinking staff and a disappearing budget. Named an editor's pick for best speaker of 2013 by MeetingsNet and a Favorite Speaker by Meetings & Conventions magazine in 2014, Beth Ziesenis is an author, speaker, technology consultant and selfproclaimed nerd. Since her first Commodore 64 computer, Beth has been fascinated with technology and computer shortcuts that make people's lives easier. Beth helps computer users all over the country filter through thousands of apps, gadgets, widgets and doodads to find the perfect free and bargain technology tools for business and personal use through presentations and her books, including the latest title, Release Your Inner Nerd, available on Amazon.com.